Privacy Policy

1. Who we are

Vellwer Agency ("we", "us", "our") provides website design, Shopify, Amazon, Etsy, eBay, startup launch and digital marketing services to clients worldwide. This policy applies to our website and to the services we deliver to clients, regardless of where they are located.

2. Information we collect

We collect information you provide directly, such as your name, email address, WhatsApp number, country, and details about your project when you submit a form, request an audit, or message us. If you become a client, we also collect the account access, product and business information needed to deliver the services you've engaged us for (for example, store or marketplace credentials shared under a signed agreement).

We may also collect limited technical information automatically, such as browser type and general location, to understand how our site is used.

3. How we use your information

• To respond to enquiries and provide the free audit or quote you requested
• To deliver the services covered in a signed proposal or package
• To send project updates, invoices and reporting related to active work
• To improve our website and service offering
• To meet legal or contractual obligations, including those required by advertising platforms such as Meta and Google

We do not sell your personal information to third parties.

4. Sharing of information

We may share information with trusted sub-processors who support delivery of our services — for example, hosting providers, form or email delivery tools, and payment processors — under confidentiality obligations. Where a project involves advertising accounts (Meta Ads, Google Ads) or marketplace accounts (Amazon, Etsy, eBay), relevant information is shared only as needed to manage the accounts you've authorized us to access.

5. International users and data transfers

Vellwer Agency serves clients worldwide. By using our site or services, you understand that your information may be processed and stored in a country other than your own, including Pakistan, where our team is based. We take reasonable steps to protect information regardless of where it is processed.

6. Cookies

Our website may use essential cookies required for the site to function, and analytics cookies to understand aggregate traffic. You can control cookies through your browser settings.

7. Data retention

We retain client and enquiry information for as long as needed to deliver services, meet legal obligations, and maintain reasonable business records, after which it is deleted or anonymized.

8. Your rights

Depending on where you live, you may have rights to access, correct, or request deletion of your personal information (for example, under GDPR in the EU/UK or similar regional laws). To exercise these rights, contact us using the details below.

9. Children's privacy

Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect information from children.

10. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "last updated" date above.

11. Contact us

For any questions about this Privacy Policy, reach us at contact@vellweragency.com or WhatsApp +92 325 9882525.