Terms of Service

1. Acceptance of terms

By requesting an audit, purchasing a package, or otherwise engaging Vellwer Agency ("we", "us"), you agree to these Terms of Service. If you do not agree, please do not use our services.

2. Our services

We provide WordPress website design, Shopify store setup, Amazon and Etsy marketplace management, eBay store management, startup launch support, SEO, and paid advertising management (Meta, Google, TikTok). Exact deliverables, timelines and pricing for a given engagement are set out in the package or written quote agreed with the client, which forms part of these terms.

3. Client responsibilities

To deliver services on time, we rely on the client to provide necessary access (such as store or ad account access), content, and timely feedback. Delays caused by missing access or approvals may extend agreed timelines.

4. Payments and refunds

Package fees are fixed-price and payable as agreed at the start of an engagement, unless a different schedule is specified in writing. Advertising and platform spend (Meta Ads, Google Ads, marketplace fees, etc.) is separate from our service fee and is paid directly by the client to the relevant platform. Refunds, where applicable, are handled on a case-by-case basis and should be discussed directly with your account contact before work begins.

5. Intellectual property

Upon full payment, clients receive ownership of the final deliverables created specifically for them (such as their website or store design), excluding any third-party assets, stock media, plugins, or themes that carry their own licenses. Vellwer Agency retains the right to showcase completed work in its portfolio unless otherwise agreed in writing.

6. Third-party platforms

Vellwer Agency is an independent agency and is not affiliated with, endorsed by, or officially connected to WordPress, Shopify, Amazon, Etsy, eBay, Meta, Google, or any other platform referenced on this site. All trademarks belong to their respective owners. Services involving these platforms are subject to each platform's own terms and policies, which are outside our control.

7. No guarantee of results

While we work to agreed strategies and best practices, we cannot guarantee specific rankings, sales figures, or advertising results, as these depend on factors outside our control, including platform algorithm changes and market conditions.

8. Limitation of liability

To the fullest extent permitted by law, Vellwer Agency's liability for any claim relating to our services is limited to the amount paid by the client for the specific service giving rise to the claim.

9. Termination

Either party may end an ongoing engagement with written notice, as specified in the client's package or proposal. Fees for work already completed remain payable.

10. Governing law

As we serve clients worldwide, governing law and jurisdiction for a specific engagement will be as agreed in that client's signed proposal or contract. Where no such agreement exists, these terms are governed by the laws applicable at Vellwer Agency's place of business.

11. Changes to these terms

We may update these Terms of Service from time to time. Continued use of our services after changes constitutes acceptance of the updated terms.

12. Contact us

Questions about these terms can be sent to contact@vellweragency.com or WhatsApp +92 325 9882525.